Direct Delivery - B&M's Drop-Shipping Service

UPDATED – 25^th January 2023

** ** NOTE ** ** 
From 1st February 2023, there will be an automatic additional fee of £9.00 added to all drop-ship orders with a trade value over £300. 
More information below. 
** ** ** ** ** ** ** 

Direct Delivery / Drop Ship Charges:

ALL PRICES SHOWN ARE EXCLUDING VAT

Great Britain / UK Mainland
FREE - over £50 trade value
£7.00 - under £50 trade value
Additional £9.00 insurance on all orders over £300.

Northern Ireland, Scottish Highlands and Islands.

FREE - over £200 trade value
£15.00 - under £200 trade value
Additional £9.00 insurance on all orders over £300.

Your Direct Delivery Process:

1. PLEASE NOTE: Drop-Shipping is only available to approved, B&M account-holding UK trade companies.
2. Drop-shipping outside the UK is not available.
3. You must be an approved main dealer for a dealership brand to qualify for drop-shipping of that brand, although some brands have further restrictions. Non-main-dealership brands are available to all account holders. 
   NB: Double Basses, Cellos, B-Stock items, Yanagisawa Saxophones and select Trevor James items are not part of the drop-shipping offer.
   B&M reserve the right to add or withdraw any brand or product from the Drop-Ship offer at any time. 
4. You can check product availability online at www.bandm.co.uk or on the phone: 01691 652449 - out of stock items cannot be ordered for direct delivery.
5. As the holder of the contract of sale, you / your business will still be their point of contact. We are unable to liaise with your customer directly.
6. Place the order with the B&M sales office or online, ensuring you provide the customer’s delivery address, email address and phone number.
7. We will not be able to ship orders without the customer's email or phone numbers.
8. All orders valued over £300 (trade value) will require an additional £9.00 insurance to be paid. See below for more information.

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Insurance for Drop-Shipped goods.
As of 1^st February 2023.

1. For all Drop-ship orders valued over £300 (trade value), there is an additional fee of £9.00+VAT payable to insure against damage or loss in transit. This is for the protection of all parties.
   
   
2. If you do not wish to pay this fee, then Barnes & Mullins will happily ship direct to your store under our regular shipping terms.
   
   
3. This insurance figure is a flat fee for drop-shipped items only.
   
   
4. In the event of a drop-shipped item being agreed and confirmed as damaged or lost in transit, Barnes & Mullins will replace the goods or refund to you (the retailer) the invoiced trade value of the damaged or lost goods

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What else you need to know:

1. To use this service, your B&M credit account must be within terms and within your credit limit. There can be no exceptions.
   
   
2. We will ship direct to the end user on behalf of your store, and provide full parcel tracking information.
   
   
3. You must be an approved main dealer for a dealership brand to qualify for drop-shipping of that brand, although some brands have further restrictions. Non-main-dealership brands are available to all account holders. 
   NB: Double Basses, Cellos, B-Stock items, Faith Guitars, Yanagisawa Saxophones and select Trevor James items are not part of the drop-shipping offer.
   B&M reserve the right to add or withdraw any brand or product from the Drop-Ship offer at any time. 
4. All elements of the contract of sale will remain with you (the retailer). You are still responsible for the customer’s rights. Not Barnes & Mullins.
   
   
5. If your customer exercises their right to return goods under the distance selling laws, the goods will go back to you (the retailer). We will not re-stock or credit these products.
   
   
6. If your customer receives faulty goods, they should contact you within 10 days of receiving goods. You should obtain a returns number from our sales office. In these circumstances we will collect from the end-user then work to repair or replace the product. Proof of purchase is required. Shipping insurance would have been purchased at the point of sale from Barnes & Mullins. 
   
   
7. In the event of a warranty claim, the end user must contact you, the store with whom they hold their contract of sale. The product must be collected by you, the retailer, and then inspected and confirmed by you as faulty. If confirmed, then the product can be returned to us. B&M will not collect goods directly from your customers for warranty claims. 
   
   
8. If the delivery to your customer fails through no fault of ours (i.e. Customer not able to receive goods or customer fails to pick up goods from drop off point) the goods will be automatically sent to you and an additional charge of £15 will be invoiced to your account, this is due to return costs of the product. Failed deliveries to Northern Ireland, Highlands and Islands will incur a higher charge.
   
   
9. Shipping & Handling Costs - Refer to Standard and European shipping charges here: https://www.bandm.co.uk/shipping
   
   
10. We will endeavour to drop ship orders next day when possible - but we cannot - and do not guarantee this.
    
    
11. We cannot deliver to collection points, only registered UK addresses. 
    
    

PLEASE NOTE: YOU, THE RETAILER (NOT BARNES AND MULLINS) ARE ENTIRELY RESPONSIBLE FOR ALL WARRANTY ISSUES AND IT IS YOUR RESPONSIBILITY TO COMPLY WITH THE CONSUMER CONTRACT REGULATIONS 2014. 

The Direct Delivery service is offered by Barnes & Mullins Ltd who are free to withdraw this offer at any time.